SHIPPING & RETURNS


Delivery

All orders are shipped from Istanbul, Turkey.

After your order has approved, your LORENA item should be with you within 1-2 bussiness day. Shipping is free on all orders from TURKEY. You will receive a dispatch confirmation email with your tracking number, once your parcel is ready for its journey. Our carriers deliver during weekdays between working hours.

If your order has not arrived by the estimated delivery date, we’re here to help. Please contact us at customer@lorena.com.tr, and we will track your order for you. Before contacting us, make sure you have the correct delivery address for your order, and verify your contact details are up to date.

Returns

You can return any item (with including the invoice with it), within 14 days of receiving your order and, you will be fully refunded. We accept all returns, however if the item is not in the same condition as it was when it was sent to you, the refund won’t be accepted and you will receive the item back. Please make sure to email customer@lorena.com.tr before sending the item.