In accordance with the Distance Selling Regulations you have the right to cancel your order within 14 days. This 14 day period commences the day after the goods have been received. If you wish to cancel your order under these regulations this must be received in writing either by email, fax or letter. We cannot accept cancellations by telephone. Under these regulations LORENA must receive all goods within 14 days. All goods returned are at your expense. Goods must be unopened, unused, in re-sellable condition and in original manufacturers packaging. These Terms and Conditions do not affect your statutory rights as a customer.